Returns and Exchanges Policy

Returns and Exchanges

Our return and exchange policy is valid for 30 days from the date you receive your item. This does not affect your statutory rights under UK consumer law, including your right to cancel within 14 days.

Eligibility for a Return or Exchange

To qualify for a return or exchange:

  • The item must be unused, in its original condition, and in the original packaging.

  • A receipt or proof of purchase is required to process your return or exchange.

Refunds

If applicable, refunds will be processed as follows:

  1. Once your returned item is received and inspected, you will receive an email confirming receipt of the item.

  2. We will notify you of the approval or rejection of your refund.

  3. If approved, the refund will be processed, and the amount will be credited to your original payment method within 14 days of receiving the returned item or proof of return shipment (timelines may vary depending on your bank or payment provider).

Late or Missing Refunds

If you have not received your refund:

  • First, check your bank account.

  • Then, contact your credit card company, as it may take some time for the refund to be officially posted.

  • Next, contact your bank, as processing times can vary.

  • If you have completed all these steps and still have not received your refund, please contact us at infinitywatchesuk@gmail.com

Exchanges

We replace items if they are defective or damaged. This does not affect your statutory right to cancel within 14 days under UK consumer law.

  • To request an exchange for the same product, contact us via email at infinitywatchesuk@gmail.com

  • We will assist you promptly with the next steps.

Shipping for Returns and Exchanges

  • To initiate a return or exchange, email us at infinitywatchesuk@gmail.com to receive detailed instructions.

  • Customers are responsible for the shipping costs of returning items. Shipping costs are non-refundable.

  • The delivery time for exchanged items may vary based on your location.

  • For items valued over GBP 100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the safe receipt of returned items without these measures.